Terms of service

Effective Date: October 1, 2026

Welcome to HAUSGEMX. These Terms of Service (“Terms”) govern your access to and use of hausgemx.shop, including purchases made through our online store.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and the policies published on our website.

1. About HAUSGEMX

HAUSGEMX is an independent online fashion retailer offering women’s clothing, footwear, and accessories.

Our product selection may include:

• Shoes
• Boots
• Dresses
• Tops
• Bottoms
• Jackets and coats
• Clothing
• Accessories

Throughout these Terms, “HAUSGEMX,” “we,” “us,” and “our” refer to HAUSGEMX.

2. Use of Our Website

By accessing or using our website, you agree to:

• Use the website only for lawful purposes
• Provide accurate and complete information when placing an order
• Not engage in fraudulent, deceptive, or misleading activities
• Not interfere with the security or operation of our website
• Not attempt unauthorised access to accounts, systems, or data
• Not introduce viruses, malware, or other harmful code
• Not use our website in a manner that infringes the rights of others

We may restrict access where reasonably necessary to protect our customers, website, systems, business, or legal rights.

3. Product Information

We make reasonable efforts to provide clear and accurate information about products offered through HAUSGEMX.

Product pages may contain information regarding:

• Product descriptions
• Product images
• Sizes
• Colours
• Available options
• Prices
• Product availability
• Other relevant product details

Actual product colours and appearance may vary slightly due to photography, lighting, screen settings, manufacturing variations, or other reasonable factors.

Customers should carefully review product descriptions, sizing information, and available options before placing an order.

4. Third-Party Brands and Trademarks

HAUSGEMX operates as an independent online retailer.

Products displayed on our website may include or reference third-party brands, trademarks, product names, designs, or other intellectual property.

Third-party trademarks, brand names, logos, and other intellectual property remain the property of their respective owners.

The appearance of third-party intellectual property on our website does not by itself imply sponsorship, endorsement, partnership, authorisation, or affiliation unless such a relationship is expressly stated.

5. Pricing and Currency

Product prices are displayed in the currency shown on our website and during checkout.

Before completing your order, you will have an opportunity to review:

• Product prices
• Applicable discounts
• Shipping charges, if any
• Applicable taxes or other charges
• Final order total
• Currency applicable to the transaction

Prices may change from time to time. The price applicable to your purchase will generally be the price displayed during checkout when your order is submitted, subject to the correction of obvious pricing or technical errors where permitted by applicable law.

6. Payments

HAUSGEMX accepts the payment methods displayed as available during checkout.

By submitting an order and providing payment information, you authorise the applicable payment provider to charge the total amount displayed during checkout.

Transactions may be subject to payment authorisation, verification, and reasonable fraud-prevention checks.

For additional information, please review our Payment Terms.

7. Orders and Order Acceptance

Submitting an order does not necessarily constitute final acceptance of the order.

Orders may be subject to:

• Successful payment authorisation
• Product availability
• Shipping availability
• Verification of customer and order information
• Reasonable security and fraud-prevention checks

We may reasonably refuse, hold, or cancel an order where:

• Payment cannot be authorised
• A product becomes unavailable
• Customer or shipping information is incomplete or inaccurate
• Fraudulent or unauthorised activity is reasonably suspected
• Required verification cannot be completed
• An obvious pricing, inventory, or technical error has occurred

If a paid order is cancelled and a refund is due, the applicable amount will generally be returned to the original payment method.

8. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review your order details carefully.

If you notice incorrect product, billing, shipping, or contact information, please contact info@hausgemx.shop as soon as possible.

9. Shipping and Delivery

HAUSGEMX generally processes eligible orders within:

Processing Time: 1–3 business days

After processing, the estimated carrier transit time is:

Transit Time: 6–9 business days

The normal total estimated delivery timeframe is:

Total Estimated Delivery Time: 7–12 business days

Delivery times are estimates rather than guarantees. Actual delivery may occasionally be affected by carrier delays, severe weather, public holidays, transportation disruptions, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping information.

10. Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

• Recipient name
• Street address
• Apartment or unit number, where applicable
• City or town
• County or region, where applicable
• Postal code
• Country
• Contact information

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate corrections before shipment, but changes cannot be guaranteed once fulfilment has begun.

11. Returns and Refunds

HAUSGEMX offers eligible customers a 30-day return window, subject to the conditions and exclusions stated in our Return and Refund Policy.

Returned products generally must:

• Be unused and unworn
• Be in their original condition
• Include original tags and packaging, where applicable
• Show no signs of wear, washing, alteration, damage, or misuse after delivery

Approved refunds will generally be issued to the original payment method.

This voluntary return policy does not limit statutory rights available under applicable UK consumer law.

Please review our Return and Refund Policy for complete information.

12. Online Purchase Cancellation Rights

Consumers purchasing online may have statutory cancellation rights under applicable UK consumer law.

For qualifying purchases, consumers generally have the right to notify the retailer of cancellation within 14 days after receiving the goods, subject to applicable exceptions and legal requirements.

These statutory rights operate independently of HAUSGEMX's voluntary 30-day return policy.

Nothing in these Terms is intended to reduce or exclude cancellation rights that apply under law.

13. Faulty, Damaged, or Incorrect Goods

If you receive an item that is faulty, damaged, not as described, or different from what you ordered, please contact:

info@hausgemx.shop

Please provide your order number, a description of the issue, and photographs where applicable.

We will review the matter and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable UK consumer law.

14. Order Cancellations Before Shipment

If you would like to cancel an order before shipment, please contact info@hausgemx.shop as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfilment or shipment.

If an order has already shipped, please contact us regarding the applicable return or statutory cancellation procedure.

15. Promotions and Discounts

HAUSGEMX may offer promotional codes, discounts, free-shipping promotions, or other offers from time to time.

Promotions may be subject to conditions including:

• Eligibility requirements
• Minimum purchase amounts
• Product exclusions
• Usage limitations
• Expiration dates
• Geographic restrictions

Applicable promotional conditions will be displayed with the offer or during checkout.

16. Intellectual Property

Content owned by or licensed to HAUSGEMX, including applicable website text, graphics, logos, layouts, and design elements, may be protected by intellectual property laws.

Third-party trademarks, brand names, logos, product names, photographs, designs, and other intellectual property remain the property of their respective owners.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without appropriate authorisation.

17. Prohibited Activities

You may not use our website to:

• Conduct fraudulent or unlawful activities
• Submit false or misleading information
• Attempt unauthorised access to accounts or systems
• Interfere with website security or functionality
• Transmit malicious software or harmful code
• Misuse payment or checkout systems
• Collect information about other users without authorisation
• Infringe intellectual property or other legal rights

We may restrict access where reasonably necessary to address violations of these Terms.

18. Third-Party Services

Our website may rely on third-party providers for services such as:

• E-commerce functionality
• Payment processing
• Shipping and fulfilment
• Analytics
• Advertising and marketing
• Customer support
• Website functionality

Third-party providers may operate according to their own terms and privacy policies.

HAUSGEMX is not responsible for third-party websites or services that we do not control.

19. Privacy

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be handled when you use HAUSGEMX.

20. Website Availability

We make reasonable efforts to maintain the availability, functionality, security, and accuracy of our website.

Website access may occasionally be interrupted due to maintenance, technical problems, security updates, third-party service interruptions, or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free website access.

21. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any consumer right, guarantee, remedy, or protection that cannot lawfully be excluded or restricted.

Where applicable, customers may have statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and legislation governing qualifying distance or online purchases.

These statutory rights apply independently of any additional rights offered under our store policies.

22. Limitation of Liability

To the maximum extent permitted by applicable law, HAUSGEMX will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer right that cannot legally be excluded or restricted.

23. Governing Law

These Terms are governed by the applicable laws of England and Wales, without limiting any mandatory consumer rights or protections available under applicable law.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, services, policies, business practices, technology, or applicable requirements.

When changes are made, the updated Terms will be published on our website with a revised effective date.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name: HAUSGEMX
Website: hausgemx.shop
Email: info@hausgemx.shop
Phone: +44 7832176073

Business Address:
9 Comet Way
Aylesbury, ENG HP18 1AP
United Kingdom