Shipping policy

Effective Date: October 1, 2026

Thank you for shopping with HAUSGEMX. This Shipping Policy explains how orders placed through hausgemx.shop are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time begins after your order has been successfully placed and payment has been authorized.

Order processing may include:

  • Payment and order verification
  • Preparing your products
  • Packaging your order
  • Preparing the shipment for the carrier

Processing time does not include carrier transit time.

2. Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 business days

Transit time refers to the estimated period between the carrier receiving your package and delivery to the shipping address provided with your order.

3. Total Estimated Delivery Time

The normal total estimated delivery timeframe is:

7–12 business days

This consists of:

  • Processing Time: 1–3 business days
  • Transit Time: 6–9 business days
  • Total Estimated Delivery Time: 7–12 business days

Delivery times are estimates rather than guarantees. Actual delivery may occasionally be affected by circumstances outside our reasonable control.

4. Shipping Destinations

Available shipping destinations are determined by the shipping options offered through HAUSGEMX.

Customers can enter their delivery address during checkout to confirm whether shipping is available to their location.

Please ensure that your shipping information is complete and accurate before completing your order.

5. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping costs may vary depending on factors such as:

  • Delivery destination
  • Available shipping method
  • Order contents
  • Applicable shipping promotions

You will have an opportunity to review the shipping method and applicable charges before submitting your order.

If HAUSGEMX offers free shipping or another shipping promotion, the applicable conditions will be displayed on our website or during checkout.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please carefully review your:

  • Products ordered
  • Recipient name
  • Shipping address
  • Contact information
  • Order total

If you notice an error, please contact info@hausgemx.shop as soon as possible.

7. Shipping Confirmation and Tracking

Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation containing your tracking details.

Please allow reasonable time for the carrier's tracking system to update after the shipping label has been created or the package has been transferred to the carrier.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number, where applicable
  • City or town
  • County or region, where applicable
  • Postal code
  • Country
  • Contact information

If you discover an error after placing your order, please contact info@hausgemx.shop as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

9. International Shipping

Where international shipping is available, customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country, unless otherwise stated during checkout or required by applicable law.

Customs clearance procedures may also affect delivery times.

Any applicable shipping charges displayed during checkout should be reviewed before completing your purchase.

10. Delivery Delays

Although our normal estimated delivery timeframe is 7–12 business days, occasional delays may occur due to circumstances such as:

  • Carrier delays or service disruptions
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Customs processing, where applicable
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other unexpected logistical circumstances

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us with your order number and tracking information, if available.

11. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe or tracking shows an unusual delay, please contact:

info@hausgemx.shop

Please provide:

  • Your order number
  • Delivery address
  • Tracking number, if available
  • A description of the delivery issue

We will review the available information and assist with the appropriate next steps.

12. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with household members or neighbours
  • Review any delivery notices from the carrier
  • Verify the shipping address on your order
  • Contact the applicable shipping carrier where appropriate

If you are still unable to locate the package, please contact HAUSGEMX for assistance.

13. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact info@hausgemx.shop as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer law.

14. Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

15. Order Changes and Cancellations

If you need to request an address correction or order cancellation, please contact info@hausgemx.shop as soon as possible.

We will make reasonable efforts to accommodate requests before fulfilment or shipment begins.

Once an order has been processed or shipped, changes or cancellations may no longer be possible. This does not affect any statutory cancellation rights that may apply under UK consumer law.

16. UK Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded under applicable UK consumer protection law.

Where goods are lost, damaged, incorrectly supplied, or otherwise fail to meet applicable legal requirements, customers may have statutory remedies independent of this Shipping Policy.

17. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Store Name: HAUSGEMX
Website: hausgemx.shop
Email: info@hausgemx.shop
Phone: +44 7832176073

Business Address:
9 Comet Way
Aylesbury, ENG HP18 1AP
United Kingdom