Privacy policy

Effective Date: October 1, 2026

At HAUSGEMX, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit hausgemx.shop, place an order, contact us, or otherwise interact with our online store.

1. Information We Collect

Depending on how you interact with HAUSGEMX, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Products viewed, added to your cart, or purchased
  • Customer service communications
  • IP address
  • Browser and device information
  • Website usage and interaction information
  • Cookie and similar technology data

We may collect information that you provide directly to us and certain information collected automatically when you use our website.

2. Payment Information

When you make a purchase through HAUSGEMX, payment information is processed through the payment services available during checkout.

Payment providers may collect and process information necessary to authorize and complete your transaction.

HAUSGEMX does not intentionally store complete credit or debit card numbers on its own systems.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and transactions
  • Send order confirmations and updates
  • Arrange shipping and delivery
  • Provide tracking information
  • Manage returns, exchanges, and refunds
  • Respond to customer inquiries
  • Provide customer support
  • Maintain and improve our website
  • Detect and prevent fraudulent or unauthorized transactions
  • Protect our customers, website, and services
  • Understand website usage and performance
  • Measure advertising and marketing performance
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements

Where permitted by law, we may also use your contact information to send marketing or promotional communications.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

4. Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Contract: where processing is necessary to process an order, deliver products, or provide requested services
  • Legal obligation: where we need to comply with applicable legal requirements
  • Legitimate interests: where reasonably necessary to operate, secure, and improve our business, provided those interests are not overridden by your rights
  • Consent: where you have provided consent for a particular use of your information

Where processing is based on consent, you may withdraw that consent where applicable.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate our online store and understand how visitors interact with it.

These technologies may be used for purposes such as:

  • Maintaining shopping cart functionality
  • Supporting checkout
  • Remembering customer preferences
  • Website security
  • Website analytics
  • Measuring website performance
  • Advertising and marketing measurement
  • Providing relevant marketing
  • Improving website functionality

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

You may also be able to manage certain cookies through your browser settings or privacy controls available on our website.

6. Analytics and Advertising

We may work with analytics, advertising, and marketing service providers to understand website activity, improve our services, measure advertising performance, and provide relevant marketing.

Depending on the services enabled on our website, these providers may collect information through cookies, pixels, device identifiers, and similar technologies.

Where required by applicable law, non-essential analytics and advertising technologies will be used subject to applicable consent requirements.

7. How We Share Personal Information

We may disclose personal information to service providers that help us operate our business and provide services to customers, including:

  • E-commerce and website service providers
  • Payment processors
  • Shipping and fulfillment providers
  • Customer service providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud prevention and security providers
  • Professional, accounting, or legal service providers

We may also disclose information where required by law, legal process, or a lawful government request, or where reasonably necessary to protect our customers, business, property, or legal rights.

We do not sell personal information for monetary compensation.

8. International Data Transfers

Some service providers used to operate our online store may process or store personal information outside the United Kingdom.

Where UK data protection law applies to an international transfer, we take appropriate steps as required by applicable law to protect personal information.

Depending on the circumstances, these measures may include recognised adequacy arrangements or appropriate contractual safeguards.

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to help protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Secure connections are used to help protect information transmitted through our website and checkout process.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and maintaining order records
  • Providing customer support
  • Managing returns and refunds
  • Resolving disputes
  • Preventing fraud
  • Maintaining accounting and business records
  • Complying with applicable legal obligations

Retention periods may vary depending on the type of information, its purpose, and applicable legal requirements.

11. Your Privacy Rights

Depending on applicable UK data protection law and the circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Object to certain direct marketing activities
  • Make a complaint about how your personal information is handled

These rights may be subject to legal conditions and exceptions.

To submit a privacy request, please contact:

info@hausgemx.shop

We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by applicable law, HAUSGEMX may send marketing or promotional communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.

Even if you opt out of marketing communications, we may still send necessary non-promotional messages relating to your orders, transactions, returns, customer service requests, or other service-related matters.

13. Children's Privacy

HAUSGEMX is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact info@hausgemx.shop so we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, applications, or other services.

These third parties may have their own privacy policies and practices. HAUSGEMX is not responsible for the privacy practices of third parties that we do not control.

We encourage customers to review the privacy policies of third-party services they choose to use.

15. UK Data Protection

Where applicable, HAUSGEMX handles personal information in accordance with relevant UK data protection requirements, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Nothing in this Privacy Policy is intended to limit any data protection rights available to individuals under applicable law.

If you have concerns about how we handle your personal information, please contact us first so that we can review your concerns.

You may also have the right to make a complaint to the relevant UK data protection supervisory authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on our website with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy-related request, please contact us:

Store Name: HAUSGEMX
Website: hausgemx.shop
Email: info@hausgemx.shop
Phone: +44 7832176073

Business Address:
9 Comet Way
Aylesbury, ENG HP18 1AP
United Kingdom